NABIEL MUHAMMAD AL GHAZALI; MUHAMMAD MAHENDRA; MUHARMAN LUBIS. Penerapan Voice of Customer dalam Meningkatkan Efektivitas Customer Relationship Management: Studi Kasus Tokopedia dan Gojek. Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi, [S. l.], v. 3, n. 3, p. 01–14, 2025. DOI: 10.62951/bridge.v3i3.482. Disponível em: https://journal.aptii.or.id/index.php/Bridge/article/view/482. Acesso em: 23 jun. 2025.