Analisis Kinerja Sistem Informasi Pengiriman Surat Dengan Pendekatan UML Pada Perusahaan Ekspedisi

Mira Permatasari; Nur Nawaningtyas Pusparini

doi:10.62951/switch.v2i5.280

Authors

Mira Permatasari STMIK Widuri Jakarta Selatan
Nur Nawaningtyas Pusparini STMIK Widuri Jakarta Selatan

DOI:

https://doi.org/10.62951/switch.v2i5.280

Keywords:

Information System, Mailing System, UML, User Satisfaction, Access Speed

Abstract

This study aims to analyze the performance of the mailing system information in an expedition company using the Unified Modeling Language (UML) approach. The mailing information system plays a crucial role in the smooth operation of the expedition company, particularly in managing the dispatch and delivery of letters and documents effectively and efficiently. This research uses a descriptive method with a quantitative approach to illustrate and analyze the extent to which the system's performance meets user needs. Data were collected through a questionnaire distributed to 25 respondents, consisting of 17 females and 8 males, to measure three key aspects of the system: user satisfaction, ease of use, and access speed. The results of the study show that the majority of respondents gave very positive assessments of the system. The easeof use aspect received the highest average score (4.4), followed by access speed (4.28) and satisfaction (4.24). However, there are areas that can still be improved, particularly regarding user satisfaction and system access speed for greater optimization. Overall, the study concludes that the mailing information system in the expedition companys functioning well, but the company needs to continue innovating and improving the system's performance to better meet user expectations.

Downloads

Download data is not yet available.

References

Abednigo, S. P., Muliawati, A., & Wahyono, B. T. (2021). Perancangan aplikasi sistem informasi geotrack administrasi surat berbasis website. Jurnal Informatika Universitas Pamulang, 5(4), 475–482.

Aziza, S., & Rahayu, G. H. N. N. (2019). Implementasi sistem enterprise resource planning berbasis Odoo modul sales dengan metode RAD pada PT XYZ. Journal Industrial Services, 5(1), 49–58. https://doi.org/10.36055/jiss.v5i1.6503

Fridayanthie, E., Wulansari, E., & Fauzi, A. (2019). Rancang bangun sistem informasi pengelolaan surat masuk dan surat keluar perusahaan. Paradigma-Jurnal Komputer dan Informatika, 21(1), v21i1.

Javier, M., Taufandri, P., Putri, D. Y., & Yuliadi, D. (2022). Analisis penerapan sistem informasi akademik (SIAKAD) online di FISIP Universitas Muhammadiyah Jakarta. 3.

Kusuma, D. F. (2023). Analisis sistem informasi pengiriman surat dan paket korporat pada PT Pos Indonesia (Persero) Kantor Cabang Utama Kota Surakarta (Bachelor's thesis).

Muhammad, M., & Santosa, T. D. (2020). Pengembangan sistem informasi manajemen reseller. Fakultas Ilmu Komputer UDB Surakarta, 130–150.

Reza, F., & Sitorus, B. (2021). Analisis dan perancangan sistem informasi pengiriman surat dan barang pada PT. BNI Sekuritas dengan metode geotagging. PROSIDING 3, 134–141.

Sani, A., Budiyantara, A., Haryanto, T., Wiliani, N., Manaf, K., & Firmansyah, E. (2020). Influences of the environmental context on the acceptance and adoption of technology among SMEs in Indonesia. Test Engineering And Management, 83(June), 22283–22293. https://www.researchgate.net/publication/342477821

Sani, A., Nawaninatyas P, N., Rizal, K., Khristiana, Y., Zailani, A. U., & Husain, T. (2020). E-business adoption models in organizational contexts on the TAM extended model: A preliminary assessment. In 2020 8th International Conference on Cyber and IT Service Management, CITSM 2020 (December). https://doi.org/10.1109/CITSM50537.2020.9268869

Sani, A., Rahman, T. K. A., Nawaningtyas, N., Budiyantara, A., & Wiliani, N. (2021). The effect of technology readiness in IT adoption on organizational context among SMEs in the suburbs of the capital. AIP Conference Proceedings, 2331(April). https://doi.org/10.1063/5.0042020

Sasmita, W. P., Safriadi, N., & Irwansyah, M. A. (2013). (NON) Analisis quality of service (QoS) pada jaringan internet (Studi kasus: Fakultas Kedokteran Universitas Tanjungpura). Jurnal Sistem dan Teknologi Informasi (JustIN), 1(1), 37–43. http://jurnal.untan.ac.id/index.php/justin/article/view/1057/1049

Sitopu, E. P., Khairina, N., Muliono, R., & Muhathir, M. (2022). Sistem informasi manajemen data surat dengan algoritma Blowfish. Sisfo: Jurnal Ilmiah Sistem Informasi, 6(1), 49–59.

Supriati, R., Irmawan, A. Y., & Melandy, G. (2017). Sistem informasi jasa pengiriman surat dan barang pada PT. Pos Indonesia Kota Tangerang. Journal Sensi, 3(2), 173–181.

Triyono, B., Purwanti, S., & Yasin, V. (2017). Rekayasa perangkat lunak sistem informasi pengiriman dan penerimaan surat atau paket berbasis web (Studi kasus: PT. Jaya Trade Indonesia). JISAMAR (Journal of Information System, Applied, Management, Accounting and Research), 1(1), 46–53.

Yuliana, K., Saryani, S., & Azizah, N. (2019). Perancangan rekapitulasi pengiriman barang berbasis web. Jurnal Sisfotek Global, 9(1).