Analisis Efektivitas Aplikasi E-Samsat sebagai Sarana Pembayaran Pajak dengan Metode Eucs
DOI:
https://doi.org/10.62951/modem.v3i3.453Keywords:
e-Samsat, EUCS, Digital Tax Paymen, Service Effectiveness, User SatisfactionAbstract
The purpose of this study is to assess how effective. of the e-Samsat application as a vehicle tax payment platform using the End-User Computing Satisfaction (EUCS) approach. The EUCS model evaluates five dimensions: content, accuracy, format, ease of use, and timeliness. Data collection was carried out by means of questionnaires provided to 33 participants who are e-Samsat users in Central Lombok. The analysis methods include convergent validity testing, AVE, discriminant validity, and construct reliability. The findings indicate an average overall satisfaction score of 3.68 out of 5, classifying the e-Samsat application as "effective". This result suggests that e-Samsat has largely met user expectations, especially in terms of accessibility and information accuracy, although improvements are still needed to reach the "highly effective" category.
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