Pengujian Karakteristik Usability pada Website Katalog Barang Menggunakan Pendekatan Black-Box Testing Berdasarkan Standar ISO/IEC 25010
DOI:
https://doi.org/10.62951/modem.v4i3.968Keywords:
Black-Box Testing, ISO/IEC 25010, Software Quality, Usability, Website CatalogAbstract
The proliferation of catalog websites has increased demand for both attractive design and reliable software quality, yet many still suffer from malfunctioning features, unclear navigation, and slow response times. While ISO/IEC 25010 is widely used to evaluate software quality, usability testing on product catalog websitesparticularly through Black-Box Testing—remains underexplored compared to academic, government, or news portal websites. This study aims to test the usability characteristics of the Pina Official Store catalog website using a Black-Box Testing approach based on ISO/IEC 25010. Testing was conducted on 24 scenarios covering six usability sub-characteristics: Appropriateness Recognizability, Learnability, Operability, User Error Protection, User Interface Aesthetics, and Accessibility. Results show 19 of 24 scenarios (79.2%) met expected outcomes, categorized as "Good." Appropriateness Recognizability, User Error Protection, and Accessibility scored 100%, while Operability scored lowest (57.1%) due to slow image loading, inactive background audio, and non-clickable footer contact links; Learnability and User Interface Aesthetics also showed minor issues. These findings indicate the website has generally good usability but requires improvement in loading performance, interactive element functionality, and interface consistency to enhance user experience.
Downloads
References
Abdillah, M. T., et al. (2023). Implementasi black box testing dan usability testing pada website Sekolah MI Miftahul Ulum Warugunung Surabaya. Jurnal Ilmu Komputer dan Desain Komunikasi Visual, 8(1), 1–10.
Ayu, K. G., Sari, D. W., Zein, A., & Fadila, R. S. (2024). Pengujian black-box dan analisa kualitas ISO 25010 pada aplikasi HESTI. CESS (Journal of Computer Engineering, System and Science), 9(2), 710–721.
Faris Hudaifi, A., Retnoningsih, D., & Charolina, A. (2025). Pengukuran kualitas website e-procurement menggunakan standar ISO/IEC 25010. Jurnal Algoritma, 22(2), 576–587. https://doi.org/10.33364/algoritma/v.22-2.2838
Hasibuan, D. B., Pinem, A. A. A., & Ramadhani, F. (2025). Pengujian kualitas website sistem pembelajaran digital (SIPADI POLMED) menggunakan black box testing dan standar ISO/IEC 25010. Jurnal Cakrawala Akademika, 2(1), 1027–1033. https://doi.org/10.70182/jca.v2i1.625
Herdianto, L. B. (2023). Evaluation of the e-learning system of PT. Otak Kanan through black box testing and System Usability Scale (SUS). Jurnal Informatika dan Teknik Elektro Terapan, 11(3). https://doi.org/10.23960/jitet.v11i3.3065
Jangku, W. S. (2025). Pengukuran kualitas website PPID Kabupaten Manggarai Barat dengan pendekatan ISO/IEC 25010. JPTM: Jurnal Penelitian Terapan Mahasiswa, 3(1), 81–86.
Kartono, F. K., Nursaadah, S., Nugroho, M. R., Tama, D. A., Mashudi, F. A., Wicaksono, A., & Nasir, M. (2024). Pengujian black box testing pada sistem website Osha Snack: Pendekatan teknik boundary value analysis. Jurnal Kridatama Sains dan Teknologi, 6(2), 754–766. https://doi.org/10.53863/kst.v6i02.1407
Malia Hermawan, A., & Parhusip, J. (2026). Pengukuran usability aplikasi web menggunakan System Usability Scale (SUS) dan pengujian black box pada aplikasi web Explore Palangka Raya. JATI (Jurnal Mahasiswa Teknik Informatika), 10(1), 60–65. https://doi.org/10.36040/jati.v10i1.16612
Mulyawan, M. D., Kumara, I. N. S., Swamardika, I. B. A., & Saputra, K. O. (2021). Kualitas sistem informasi berdasarkan ISO/IEC 25010: Literature review. Majalah Ilmiah Teknologi Elektro, 20(1), 15–24. https://doi.org/10.24843/mite.2021.v20i01.p02
Ningrum, M., Bisri, M., & Hulmi, Z. A. (2024). Pengukuran kualitas sistem informasi profil kampus berbasis web menggunakan model ISO 25010 dan metode black-box testing. Jurnal Ilmu Komputer, Sistem Informasi, Teknik Informatika, 3(1), 67–80.
Novtahaning, D., Kartiko, E. Y., Afandi, K., Arief, M. H., & Ranggianto, N. A. (2025). Optimalisasi manajemen kualitas website Desa Klatakan berbasis ISO/IEC 25010. REMIK, 9(3), 951–962. https://doi.org/10.33395/remik.v9i3.15176
Nurhidayatuloh, R., & Apandi, S. (2025). Analisis kualitas website sistem informasi Universitas Pamulang menggunakan karakteristik standar ISO/IEC 25010. Journal Information & Computer, 3(2), 147–157. https://doi.org/10.32493/jicomisc.v3i2.51310
Nursahiba, & Enda, D. (2025). Pengukuran kualitas perangkat lunak dengan standar ISO/IEC 25010 pada website Jurusan Teknik Informatika Politeknik Negeri Bengkalis. JEKIN: Jurnal Teknik Informatika, 5(1), 13–23. https://doi.org/10.58794/jekin.v5i1.839
Prameswari, A. P. T., & Setyawan, M. Y. H. (2025). Development of a hybrid model for website functional evaluation based on ISO/IEC 25010 and SERVQUAL. MATRIX: Jurnal Manajemen Teknologi dan Informatika, 15(1), 322–339. https://doi.org/10.31940/matrix.v15i1.32-39
Putri, S., Azizah, A., Hermawan, I., & Vivi, D. W. (2024). Pengembangan platform digital melalui e-katalog dalam rangka diseminasi informasi pada PT Uola Pandawa Sejahtera di Yogyakarta. Jurnal Kridatama Sains dan Teknologi, 6(1), 335–349. https://doi.org/10.53863/kst.v6i01.1147
Sari, N. D., Ratmananda, D., Zulfikar, M. R., Putri, R. S., & Natasia, S. R. (2023). Analisa usability pada website Disdukcapil Kabupaten Ketapang. Jurnal Kridatama Sains dan Teknologi, 5(2), 373–384. https://doi.org/10.53863/kst.v5i02.950
Speicher, M. (2015). What is usability? A characterization based on ISO 9241-11 and ISO/IEC 25010. arXiv. https://arxiv.org/abs/1502.06792
Swari, D. W. A. A. I., Suryawan, I. K. D., Sugiartha, I. K., Mahadewi, P. J., & Darmawan, I. M. P. (2023). Analisis kualitas aplikasi Talocraft menggunakan standar ISO/IEC 25010. Jurnal Desember, 4(2), 228–234.
Wijaya, A. F., & Wardijono, B. A. (2023). Pengukuran kualitas aplikasi Custody berdasarkan ISO 25010 menggunakan otomatisasi pengujian black box. KLIK: Kajian Ilmiah Informatika dan Komputer, 4(2), 937–946. https://doi.org/10.30865/klik.v4i2.1215
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Modem : Jurnal Informatika dan Sains Teknologi.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
