Analisis Kepuasan Pengguna Website Sekolah SMAN 1 Wangon Menggunakan Metode End User Computing Satisfaction (EUCS)

Fahmi An Naafi; Fikri Aditnya Pratama; Fauzan Dwicah Saputra; Gilang Satria Mahardhika; Ito Setiawan

doi:10.62951/switch.v2i5.274

Authors

Fahmi An Naafi Universitas Amikom Purwokerto
Fikri Aditnya Pratama Universitas Amikom Purwokerto
Fauzan Dwicah Saputra Universitas Amikom Purwokerto
Gilang Satria Mahardhika Universitas Amikom Purwokerto
Ito Setiawan Universitas Amikom Purwokerto

DOI:

https://doi.org/10.62951/switch.v2i5.274

Keywords:

EUCS, User Satisfaction, Website

Abstract

This study aims to evaluate the level of user satisfaction with the website of SMAN 1 Wangon by applying the End User Computing Satisfaction (EUCS) method. This method assesses user satisfaction based on five main dimensions: system quality, information quality, service quality, end user, and individual benefits. Data collection was conducted through questionnaires distributed to students, teachers, and administrative staff. The results of the analysis show that overall user satisfaction is in a good category, although there are some aspects that need to be improved, especially in terms of information and service quality. This research is expected to provide suggestions for further development of the school website, in order to improve user experience and support the learning process.

Downloads

Download data is not yet available.

References

Agus Ariwanta, I. P. Y., Eka Saputra, I. G. T., Apriyanthi, N. P. E., Gunawan, I. M. A. O., & Indrawan, G. (2023). Analisis Kepuasan Pengguna Menggunakan Metode EUCS Pada Sistem Computer Based Test di Institusi Pendidikan. Journal of Computer System and Informatics (JoSYC), 4(4), 942–951. https://doi.org/10.47065/josyc.v4i4.3752

Amelia, D., Simatupang, N., Sinuraya, B. J., Ekonomi, F., & Prima, U. (2020). Pengaruh Harga, Citra Merek Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pt. Jne Cabang Medan. Jurnal Manajemen, 7, 11–24.

Darwati, L. (2022). Analisis Tingkat Kepuasan Pengguna Aplikasi WETV Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Ilmiah Komputasi, 21(4), 34–42. https://doi.org/10.32409/jikstik.21.4.3217

Dewi, D., Fitria, S. A., Yusnara, A., Hardoyo, H., Maharani, R., Elmayati, E., & Alamsyah, M. N. (2022). Analisis Kualitas Website MTS Al-Mujahidin menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Escaf, 1(1), 1360–1370.

Dwi Praba, A. (2018). Issn : 2461-0690 Issn : 2461-0690. IJSE – Indonesian Journal on Software Engineering Implementasi, 4(2), 6–13. Retrieved from https://ijse.web.id/jurnal/index.php/ijse/article/view/77/77

Hakim, A. R., & Prihanto, A. (2023). Analisis Performa Website Profil Sekolah Menggunakan Elementor Page Builder Dan LiteSpeed. Journal of Informatics and Computer Science (JINACS), 5(02), 126–137. https://doi.org/10.26740/jinacs.v5n02.p126-137

Marwati, E., & Krisbiantoro, D. (2023). Analisis Tingkat Kepuasan Pengguna Web Students Universitas Amikom Purwokerto Menggunakan Metode Eucs. Journal of Information System Management (JOISM), 4(2), 67–72. https://doi.org/10.24076/joism.2023v4i2.902

Naibaho, A. B., Anggraini, D., & Wardijono, B. A. (2021). Pendahuluan Metode Penelitian Metode. Jurnal Ilmiah KOMPUTASI, 21(4), 319–330.

Pamungkas, R., & Saifullah, S. (2019). Evaluasi Kualitas Website Program Studi Sistem Informasi Universitas PGRI Madiun Menggunakan Webqual 4.0. INTENSIF: Jurnal Ilmiah Penelitian Dan Penerapan Teknologi Sistem Informasi, 3(1), 22. https://doi.org/10.29407/intensif.v3i1.12137

Pibriana, D., & Fitriyani, L. (2022). Penggunaan Metode EUCS Untuk Menganalisis Kepuasan Pengguna E-learning di MTs N 2 Kota Palembang. Jurnal Teknologi Sistem Informasi, 3(1), 81–95. https://doi.org/10.35957/jtsi.v3i1.2182

Rahmawita, M. T., Riswandi, R., Maita, I., & Zarnelly, Z. (2022). Analisis Kepuasan Mahasiswa Dengan Metode Eucs Dalam Penggunaan Siasy Fakultas Tarbiyah Dan Keguruan. Jurnal Ilmiah Rekayasa Dan Manajemen Sistem Informasi, 8(2), 201. https://doi.org/10.24014/rmsi.v8i2.18487

Ramadhani, D., Sadikin, A., & Yorita Astri, L. (2023). Analisis Kepuasan Pengguna Website Sintap Unama Dengan Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS), 3(2), 522–531. https://doi.org/10.33998/jms.2023.3.2.1409

Saputra, A., & Kurniadi, D. (2019). Analisis Kepuasan Pengguna Sistem Informasi E-Campus Di Iain Bukittinggi Menggunakan Metode Eucs. Voteteknika (Vocational Teknik Elektronika Dan Informatika), 7(3), 58. https://doi.org/10.24036/voteteknika.v7i3.105157

Saputri, N. A. O., & Alvin, A. (2020). Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method. Journal of Information Systems and Informatics, 2(1), 154–162. https://doi.org/10.33557/journalisi.v2i1.43

Walidaini, B., & Muhammad Arifin, A. M. (2018). Pemanfaatan Internet Untuk Belajar Pada Mahasiswa. Jurnal Penelitian Bimbingan Dan Konseling, 3(1). https://doi.org/10.30870/jpbk.v3i1.3200